Marina G. Van Orden

Senior Associate

Ms. Van Orden is a seasoned healthcare information technology (IT) executive with thirty-one years in healthcare. She has over twenty-five years in medical information systems analysis, design, development, implementation and management. She has extensive experience in change management, developing and implementing improved business and IT processes using a Total Quality Management (TQM) approach. She has a track record of improving customer satisfaction with IT departments. Her ability to quickly assess and determine direction for IT organizations results in rapid results. She is an excellent communicator, leader and teambuilder with management, staff and customers.

Representative Experience

  • Ms. Van Orden was most recently the CIO at small to mid-size hospitals in Texas and New Mexico. She developed IT Strategic Plans supporting the hospital strategic plans at both organizations. As CIO, she led the search for an integrated HIS including Computerized Provider Order Entry (CPOE) and physician documentation at a 250 bed hospital, using a streamlined selection process, extensive user committee input (including physicians) and completed the process through contract negotiations in 8 months. At the smaller facility, the infrastructure had been neglected and required extensive improvement to enable the hospital to implement clinical application upgrades and additional applications to support HIPAA requirements. She directed upgrades to the computer room, network, mutiple servers, PC replacments, multi-function devices, remote access and implemented a Storage Area Network with real time, off site backup of clinical documentation systems, eliminating tape backups.
  • Previously Ms. Van Orden was recruited to a health plan in New Mexico to improve IT department processes in a department that had extensive downtime, difficulty delivering solutions to users and was very poorly regarded by its users. She developed and conducted Customer Quality Assessment interviews (with metrics) to assess health plan management’s view of IT, including areas for improvement and led IT management in addressing customer’s concerns, raising the IT rating (scale of 1 to 10) from 5.2 to 6.9 between August 1999 and June 2000. As a result of the Customer Satisfaction interview process, she directed IS and business process re-engineering projects including developing the methodology for process definition, design, development and implementation; the development and implementation of IT Change Management; a Software Version Control process and software; End User Governance, User Request process and supporting software; Quality Assurance process and others.

Subject Matter Expertise

  • IT Process Development, Implementation and Improvement
  • IT Customer Satisfaction Improvement through Customer Quality Assessments
  • IT Assessment
  • Tactical and Strategic Planning
  • Interim CIO

Prior Experience

  • Ms. Van Orden spent eleven (11) years at SAIC, a government contractor that develops, implements and manages the Composite Health Care System (CHCS) for the Department of Defense, in several positions. As a healthcare consultant, she did the following:
    • Provided leadership, direction and methodology development for Columbia/HCA’s Corporate Supplier and Service Provider Y2K Assessment project.
    • Was a Systems Engineering Manager for Pacific Medical Network (PACMEDNET), an $8M project to develop and integrate software/hardware into an information infrastructure to gather clinical data from disparate legacy systems, create a virtual integrated patient record, including images and transport patient records among multiple medical facilities, providing telemedicine and remote consult capabilities.
    • Was a District Manager, responsible for the outsourced SAIC staff operating and managing the CHCS system at multiple hospitals and clinics. As the Deputy Software Development Manager, she managed 10-15 teams consisting of 200 programmers, analysts, technical writers and others to develop CHCS, the clinical and administrative hospital information system currently operating at over 65 Department of Defense hospitals world-wide; and led the cross-project team to develop, train staff and implement a repeatable Software Development Methodology/process, using TQM principles.
  • For four years, she provided outsourced IT department management and supported the implementation of an integrated HIS at a children’s hospital.
  • Was trained and worked as a Medical Technologist for several years before transitioning into Information Technology. Her clinical background has enabled her to understand the needs and issues of clinical users as they evolve.

Education/Affiliations

Ms. Van Orden has a MA in Management from Central Michigan University, a BS in Medical Technology from the Medical College of Virginia and a BA in Chemistry from Bucknell University.

Ms. Van Order is a member of the College of Healthcare Information Executives (CHIME) and the Healthcare Information and Management Systems Society (HIMSS).

 

Associated with HCIC since 2009

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